FRENQUENTLY ASKED QUESTIONS:
- Q : My TV BOX has not unlocked following payment.
- A : Please restart and wait for one hour if it has not unlocked please restart again. If the TV BOX does not unlock after 24 hours please send an email to firstname.lastname@example.org with the following details:Email used
Exact Model of your device/TV BOX
Please have in mind that if your system is running on very old software and has not been updated in more than one year you might need to send us an email so that we send you a software update fix.
- Q : I want to renew myTV BOX but do not have a credit card.
- A : Please send an email to email@example.com and we shall provide alternative payment methods.
- Q : I want to renew but do not want to pay for 12 months.
- A : Continually check as we expect in the next month to offer shorter subscription periods at different rates.
- Q : Is it safe to pay?
- A : We accept Maestro, Visa,Mastercard and we process all transactions with the highest safety standards and procedures to avoid any possible problems for our customers when paying. No credit card information is saved on our system for your protection.
- Q : I have tried to pay but my payment gets an error code.
- A : Please check that you have provided all the correct information on the form. If that is not the problem then please check with your bank and inform them that you would like to make an international payment. Some banks do not allow international payments to be made from their cards without permission. If your bank is informed they will probably let you make the payment.
- Q : Does Smart IPTV contain any channels? Where can I get a good playlist?
- A : No, Smart IPTV application does not include any channels and no information will be provided about where you can get channels or channel packages.
- Q :My MAC address has changed after I switched to another connection type.
- A : Each TV has 2 MAC addresses (1st is WiFi, 2nd is Ethernet) and a 2nd MAC is activated automatically after you switch to another connection type and restart the app. MAC address is unique for every TV and cannot be changed manually.
If this is not the case please email us at firstname.lastname@example.org explaining the problem and we will try to find a solution for you and reply as soon as possible. In your email please remember to include the following information :
o Email used
o MAC ADRESS
o Payment Order
o ERROR CODE